Returns and Refund Policy

♻️ Let’s Work Together for a More Sustainable Planet!

Before returning a product, please contact us first at info@michelloo.com.
Often, we can find a better solution together without unnecessary returns.

📦 Return Conditions

By returning a product, you agree to the following terms:

🗓️ Return Period

You may return your order within 14 days of receiving it.
To initiate a return, notify us at info@michelloo.com within this period.
Your refund will be issued after we have received and approved the return at our warehouse.

📬 Tracked & Insured Shipping

To ensure your return reaches us safely:

  • Use a trackable shipping method and email the tracking number to info@michelloo.com.
  • We recommend insuring your return against loss or damage.

⚠️ Please note:

  • We are not responsible for lost or damaged return shipments.
  • Returns without tracking or proof of delivery will not be refunded.
  • Incorrect customs declarations may cause delays or extra fees.

🧴 Condition of Returned Items

  • Items must be unused, undamaged and in original packaging.
  • Used or damaged items may not qualify for a full refund.
  • If your product arrived damaged, contact us within 24 hours with photos.

💸 Return Costs & Responsibility

  • Return shipping costs are the customer’s responsibility and non-refundable.

📌 If the package is incorrectly shipped or declared, customs duties or fees may occur. These must be paid by you, the sender.

✅ Return Procedure – Step-by-Step

Step 1: Read the Return Conditions

Ensure your item qualifies for return.

Step 2: Contact Our Customer Service

  • Email info@michelloo.com with your order number, reason, and photos if damaged.
  • Returns without prior contact will not be processed.

Step 3: Package the Product Securely

  • Use original packaging or a sturdy box.
  • Ensure the item is well-protected.

Step 4: Create a Trackable Shipping Label

  • Create a label online or at a post office.
  • Use the correct return address (see below).
  • Include the following on customs form:
    • Your full name
    • Your order number

Step 5: Attach the Label Securely

  • Ensure the label is clearly visible and secure.

Step 6: Ship and Notify

  • Send your package and email tracking info to info@michelloo.com.
  • Keep the shipping receipt until return is complete.

Step 7: Wait for Confirmation and Refund

  • After we inspect your return, we’ll issue a refund.
  • Refunds are processed within 14 business days to your original payment method.
    📌 Note: Refunds only after approval of returned item.

🚫 Items Not Eligible for Return

  • Personalized or custom-made products
  • Hygiene products (e.g., underwear, lingerie, personal care items)
  • Products returned damaged or incomplete
  • Returns outside the 14-day window

❗ Responsibility for Lost or Damaged Returns

You are fully responsible for shipping your return correctly.
📌 We are not liable for lost, delayed, or incorrectly shipped returns.

  • Only you can file a claim with the carrier.
  • We cannot take responsibility for return shipping issues.

💡 Tips for a Safe Return

✅ Use reliable tracked shipping
✅ Insure valuable items
✅ Use strong protective packaging
✅ Clearly label your order number & name
✅ Take pre-shipping photos
✅ Email tracking details promptly
✅ Print your labels
✅ Ensure labels are firmly attached

📦 Return Address (International Warehouse)

Important: This is our return hub for international orders. Address your package as follows:

Company Name: Liu Changxing
Street Address: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town
Zip Code: 310000
Province/State: Zhejiang
Country: China